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FedEx
Blue Zoo Aquatics uses FedEx exclusively
for all livestock and aquarium supplies
shipments. In addition to the benefits
of FedEx' outstanding reputation and quality
service, by consolidating our buying power
with a single shipping company we are
able to expedite information requests
and facilitate rapid solutions to problems
when they arise.
To contact FedEx regarding a Blue Zoo
shipment, please have your tracking number
handy and use the following information:
Customer Service: (800) GoFedEx, (800)
463-3339
Customer Service: www.fedex.com
Track a package: www.fedex.com/us
Find a shipping location: www.fedex.com/us/dropoff
Blue Zoo Aquatics utilizes the following
FedEx services for shipments:
- This option is the standard shipping method for live animals. As long as the signature requirement is not waived, all live guarantees are active when this service is selected. For additional fees, aquarium supplies can also be ordered using this method but they must be shipped separately from live goods.
FedEx performs Priority Overnight service
according to the following criteria:
- Delivery time is next business day
by 10:30am to most areas
- By noon, 4:30 or 5:00pm to some rural
areas
- Available throughout all 50 states
- Monday-Friday. Saturday pickup and
delivery available in some areas
- This option can be selected for shipping live animals, but in order for live guarantees to be active, the package must be shipped to and picked up from a qualified FedEx hold facility. To locate the FedEx hold facility that is closest to you, please follow the link next to “Find a shipping location” at beginning of this section. The Standard Overnight option can also be selected for shipping aquarium supplies, however, additional fees do apply.
FedEx performs Standard Overnight service
according to the following criteria:
- Delivery time is next business day by 3:00pm to most areas
- By noon, 4:30 or 5:00pm to some rural areas
- Available throughout all 50 states
- Monday-Friday. Saturday pickup available in some areas
- This option is the standard shipping method
for Live Rock and Live Sand. It can also
be selected as an option for aquarium supplies,
however, additional fees do apply.
FedEx performs Second Day Air service according
to the following criteria:
- Delivery time is 2 business days by
4:30pm to most areas
- 3 business days to some rural areas
- Available throughout all 50 states
- Monday-Friday. Saturday pickup and
delivery available in some areas
- All aquarium supplies orders will be
shipped FedEx Ground unless a more expedient
service is selected and paid for by the
customer.
FedEx performs Ground service according
to the following criteria:
- Delivery time is 1-5 business days
by the end of the business day
- Delivery is day-definite and based
on the distance to the destination
- Available throughout all 50 states
- Monday-Friday. No Saturday pickup
and or delivery available
- To reduce stress on livestock and as
a convenience to our customers, Blue Zoo
endorses the use of qualified FedEx Hold
Facilities as your shipment destination.
You must provide us with the address,
so to find your nearest hold facility,
please go to www.fedex.com/us/dropoff
- FedEx does deliver Priority Overnight packages on Saturday but not all zip codes qualify for Saturday Delivery service. Also, Standard Overnight packages can often be picked up from FedEx hold facilities. To see if any Saturday service is available in your area, please go to www.fedex.com/us/services/options/saturday.html.
Livestock Shipping:
Blue Zoo ships livestock nationwide, year-round
using FedEx exclusively.
- To minimize stress and to ensure optimum health, all livestock is shipped either FedEx Priority Overnight or FedEx Standard Overnight. FedEx Priority Overnight service guarantees that any shipment will be delivered anywhere in the country by 10:30am the next day (rural areas excluded). Standard Overnight guarantees that a shipment will arrive anytime by the next day. For more information please see Shipping Information/FedEx or go to www.fedex.com for a detailed explanation of Standard and Priority Overnight shipping procedures and policies.
- Our livestock shipping rate is a flat $39.95 for FedEx Priority Overnight and $29.95 for FedEx Standard Overnight no matter how much you order. The charge includes shipping costs, heat or cold packs and handling. In the rare event that we need to use more than one box for your order, an additional $14.95 per box will be charged. You will be informed of any additional charges before they are processed in the form of an email to the address used during checkout. The general rule of thumb is livestock orders less than $300.00 can be fit into one box. Some large fish and most x-large through jumbo sized fish will ship in their own shipping boxes. So, if you order three jumbo sized tangs for instance, know that each one will ship in its own box and you will be informed of the additional box charges.
- FedEx Priority Overnight includes Saturday delivery to some areas. Please make sure that this service is available in your area before making the selection. FedEx Standard Overnight offers Saturday pickup from hold locations in many areas. Please see shipping information for service details and links. Note that for all Saturday deliveries, a $15.00 will be charged per box and that this fee is what FedEx charges us.
- In an effort to reduce the amount of
time that livestock spends in transit,
we have worked with FedEx to secure the
last possible pickup time at the end of
each shipping day which is usually between
4:30-5:00pm PST.
- A tracking number will be emailed
to you with information confirming the
location and time your package will arrive.
Tracking information is sent by email
from FedEx (not Blue Zoo). You will receive
your tracking number about one hour after
shipments depart from our facility which
is usually between 4:30-5:00pm PST.
- Your livestock order
will be shipped as soon as possible but
also within the parameters of this chart: |
