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Shipping Information
 

Livestock Shipping:

Blue Zoo ships livestock nationwide, year-round using FedEx exclusively.

Shipping Method - To minimize stress and to ensure optimum health, all livestock is shipped FedEx Priority Overnight. FedEx Priority Overnight service guarantees that any shipment will be delivered anywhere in the country by 10:30am the next day (rural areas excluded). For more information please see Shipping Information/FedEx or go to www.fedex.com for a detailed explanation of Priority Overnight shipping procedures and policies.

Shipping Rate -

Order Total* FedEx Priority Overnight Shipping
$.01-$139.99 $39.95
$140.00+

*Order total is after any coupons or discounts and before any applicable sales tax.

FREE!

 
 

In the rare event that we need to use more than one box for your order, an additional $14.95 per box will be charged. You will be informed of any additional charges before they are processed in the form of an email to the address used during checkout. The general rule of thumb is livestock orders less than $300.00 can be fit into one box. Some large fish and most x-large through jumbo sized fish will ship in their own shipping boxes. So, if you order three jumbo sized tangs for instance, know that each one will ship in its own box and you will be informed of the additional box charges.

FedEx Hold Facilities - To reduce stress on livestock and as a convenience to our customers, Blue Zoo endorses the use of qualified FedEx Hold Facilities as your shipment destination. You must provide us with the address, so to find your nearest hold facility, please go to www.fedex.com/us/dropoff.

Saturday Delivery - FedEx does deliver Priority Overnight packages on Saturday but not all zip codes qualify for Saturday Delivery service. Also, Standard Overnight packages can often be picked up from FedEx hold facilities. Please make sure that this service is available in your area before making the selection. To see if any Saturday service is available in your area, please go to www.fedex.com/us/services/options/saturday.html. Note that for all Saturday deliveries, a $15.00 will be charged per box and that this fee is what FedEx charges us.

Departure Time - In an effort to reduce the amount of time that livestock spends in transit, we have worked with FedEx to secure the last possible pickup time at the end of each shipping day which is usually between 4:30-5:00pm PST.

Tracking Information - A tracking number will be emailed to you with information confirming the location and time your package will arrive. Tracking information is sent by email from FedEx (not Blue Zoo). You will receive your tracking number about one hour after shipments depart from our facility which is usually between 4:30-5:00pm PST.

Livestock Shipping Date Estimate- Your livestock order will be shipped as soon as possible but also within the parameters of this chart:

Orders Placed After 7:00am PST Will Not Be Shipped Sooner Than
Friday Monday
Saturday Monday
Sunday Monday
Monday Tuesday
Tuesday Wednesday
Wednesday Thursday
Thursday Friday

Please remember that during checkout you will asked to choose the exact date you would like your order delivered. This date can be up to two weeks from time your order is placed. Because we work from a live inventory system, this ensures that you will not miss out on an item you are interested in because you cannot take delivery right away. You may also add whatever you like to your current order after it is placed. Simply call 1-888-479-2583 or email customerservice@bluezooaquatics.com. Be sure to have your original order number handy to ensure speedy service.

Shipping Livestock To Hawaii

In order for us to ship to Hawaii, the customer must obtain a permit from the Hawaii State Department of Agriculture. The permit application form can be found online at this URL: http://hawaii.gov/hdoa/pi/pq/pq-7.pdf. Be sure to first check the list of fishes approved for import to Hawaii. You can find that list here: http://hawaii.gov/hdoa/admin-rules/subtitle-6-division-of-plant-industry/AR-71C.pdf.

There are two types of permits. The first is a one shipment permit, and, as the name implies, is limited to one shipment (although it is fine to have multiple fish in the shipment). If the applicant would like to import fishes one time, he or she must specify the fishes’ names, the number of fishes being imported, and the shipper on the permit application. There is a $5 recording fee for the one shipment permit.

The second type of permit is for multiple shipments. This means that the applicant may be able to import multiple shipments from multiple U.S. addresses. The permit is valid for one year, and if the applicant thinks he or she will be importing multiple shipments, this is definitely the way to go. With the multiple shipment permit, the applicant does not need to specify the fishes names, quantity, and shipper on the permit application. There is $50 recording fee for the multiple shipment permit.

The applicant should plan on approximately 10 business days for either permit to be approved. Permits should be submitted via postal mail or in person to the following address:

State of Hawaii
Department of Agriculture
Plant Quarantine Branch
1849 Auiki Street, Honolulu, HI 96819-3100
PH:808 832-0566 FAX:808 832-0584

If the applicant has any questions, he or she can call the State of Hawaii Department of Agriculture at 808 832-0566. Once the permit is approved the applicant will receive a packet in the mail containing the permit and a list of approved animals.

FedEx

Blue Zoo Aquatics uses FedEx exclusively for all livestock and aquarium supplies shipments. In addition to the benefits of FedEx' outstanding reputation and quality service, by consolidating our buying power with a single shipping company we are able to expedite information requests and facilitate rapid solutions to problems when they arise.

To contact FedEx regarding a Blue Zoo shipment, please have your tracking number handy and use the following information:

Customer Service: (800) GoFedEx, (800) 463-3339
Customer Service: www.fedex.com
Track a package: www.fedex.com/us
Find a shipping location: www.fedex.com/us/dropoff

Blue Zoo Aquatics utilizes the following FedEx services for shipments:

Fedex Priority Overnight - This option is the standard shipping method for live animals. For additional fees, aquarium supplies can also be ordered using this method but they must be shipped separately from live goods.

FedEx performs Priority Overnight service according to the following criteria:

  • Delivery time is next business day by 10:30am to most areas
  • By noon, 4:30 or 5:00pm to some rural areas
  • Available throughout all 50 states (we do not ship livestock to Hawaii. Alaska and Puerto Rico residents will have additional shipping charges applied to their orders. Call for details)
  • Monday-Friday. Saturday delivery available in some areas

Fedex Standard Overnight - The Standard Overnight option can be selected for shipping aquarium supplies, however, additional fees do apply.

FedEx performs Standard Overnight service according to the following criteria:

  • Delivery time is next business day by 3:00pm to most areas
  • By noon, 4:30 or 5:00pm to some rural areas
  • Available throughout all 50 states
  • Monday-Friday. Saturday delivery available in some areas

FedEx Second Day Air - This option is the standard shipping method for Live Rock and Live Sand. It can also be selected as an option for aquarium supplies; however, additional fees do apply.

FedEx performs Second Day Air service according to the following criteria:

  • Delivery time is 2 business days by 4:30pm to most areas
  • 3 business days to some rural areas
  • Available throughout all 50 states
  • Monday-Friday. Saturday delivery available in some areas

FedEx Ground - All aquarium supplies orders will be shipped FedEx Ground unless a more expedient service is selected and paid for by the customer.

FedEx performs Ground service according to the following criteria:

  • Delivery time is 1-5 business days by the end of the business day
  • Delivery is day-definite and based on the distance to the destination
  • Available throughout all lower 48 states and Alaska (does not apply to Hawaii or Puerto Rico)
  • Monday-Friday. No Saturday delivery available

Aquarium Supplies Shipping:

Blue Zoo ships aquarium supplies nationwide, year-round using FedEx exclusively.

Shipping Method - To reduce shipping costs, all aquarium supplies are shipped FedEx Ground unless you select an expedited service when the order is placed (additional charges apply). Aquarium supplies orders that are shipped FedEx Ground will be delivered Monday through Friday. Other services can be selected that include Saturday delivery or pickup, but this is not available to all areas and additional charges apply. In many cases, FedEx Ground delivers within three to five business days but this is not guaranteed. Most shipments arrive by 4pm but this can vary depending on weather and location. Please see Shipping Information/FedEx for more information or go to www.fedex.com for detailed an explanation of ground shipping procedures and policies.

Shipping Rate - Ground Shipping rates in the continental United States are as follows:

Order Amount* Rate
$0.01 to $60.00 $7.95
$60.01 to $150.00 $9.95
$150.01 to $175.00 $12.95
$175.01 to $200.00 $15.95
$200.01 to $250.00 $17.95
$250.01 & up $19.95
* heavy and oversized items may require additional shipping charges. Alaska residence will have additional shipping charges added to their orders. FedEx Ground not available to Hawaii or Puerto Rico.

Saturday Delivery - FedEx Ground does not offer a Saturday delivery option. Unless Priority Overnight or Standard Overnight service is selected and paid for when an order is placed, no aquarium supplies will be delivered or picked up on Saturday. Please make sure that these services are available in your area before making the selection. Please see shipping information for service details and links. Note that for all Saturday deliveries, a $15.00 will be charged per box and that this fee is what FedEx charges us.

Tracking Information - All tracking numbers will be emailed to you to confirm the location and time your package will arrive. Tracking information is sent by email from FedEx (not Blue Zoo). You will receive your tracking number about one hour after shipments depart from our facility which is usually between 4:30-5:00pm PST.

Aquarium Supplies Shipping Estimate - Your aquarium supplies order will usually be shipped within 48 hours but also within the parameters of this chart:

Orders Placed After 7:00am PST Will Not Be Shipped Sooner Than
Friday Monday
Saturday Monday
Sunday Monday
Monday Tuesday
Tuesday Wednesday
Wednesday Thursday
Thursday Friday

Returns - We recommend contacting the manufacturer first on any warranty issues. Most manufacturers prefer to handle their own warranties and it usually concludes in a quicker turn around for you. If a product does need to be returned to us, please call us at 888-479-2583 within 30 days for a return authorization number. Mark the return authorization number on the outside of the package very clearly. Items received without a return authorization number or after the 30 day time limit, will not be processed. Customer is responsible for return shipping and insuring said package. For non-defective items, a 10% re-stocking fee will be assessed.

Frozen and Refrigerated Foods Shipping:

All food items that need to be kept frozen or refrigerated are handled much like livestock orders. In order to preserve the nutritional value of all our frozen and refrigerated foods, these products ship by default via Priority Overnight. The shipping and handling charge is $34.95 per order so it is more economical to purchase all frozen and refrigerated foods in bulk. This charge covers the ice pack and Styrofoam box charges as well as overnight delivery. If you wish, you may choose FedEx 2nd Day when checking out, but we would only recommend this option for products like DT's and Liquid Life Foods.

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